Privacy Policy

This Privacy Policy explains how soliedo.com (“we” or the “Site”) gathers, uses, and shares your personal information when you browse our website or place an order.

Collecting Personal Information

When you use our website, we may collect certain information about you, your device, and your interactions with the Site. We also gather additional details if you contact us for support or assistance. In this Privacy Policy, any data that can directly or indirectly identify an individual, including the examples below, is referred to as “Personal Information.” The following outlines what information we collect, why we collect it, and how it may be used.

Device Information

What we collect: This includes information such as your web browser version, IP address, time zone, cookies, browsing activity on our Site, search queries, and other ways you interact with our Site.

Why we collect it: This information helps us ensure the Site functions correctly for you, understand how visitors use the Site, and improve overall performance and user experience.

How we collect it: Device information is gathered automatically when you visit the Site through cookies, log files, web beacons, tags, or pixels.

Disclosure for business purposes: This information may be shared with our service provider, Shopify, to help us manage and operate the Site.

Order Information

What we collect: When you make a purchase, we collect details such as your name, billing and shipping addresses, payment information (including credit card details), email address, and phone number.

Why we collect it: We use this information to fulfill our contract with you—processing payments, arranging shipping, providing invoices or order confirmations, and communicating about your order. We also use this information to prevent fraud or assess potential risks. Additionally, with your consent, we may use it to provide relevant updates, offers, or marketing related to our products or services.

How we collect it: Order information is collected directly from you when you place an order.

Disclosure for business purposes: Order information may be shared with Shopify to process payments and manage order fulfillment.

Customer Support Information

What we collect: If you contact us for support, we may collect similar information as above, including your name, contact details, billing or shipping addresses, and payment information if relevant to your inquiry.

Why we collect it: This information allows us to provide assistance, respond to questions, and resolve any issues regarding your orders or use of the Site.

How we collect it: Collected directly from you during your communication with our support team.

Sharing Personal Information

We may share the Personal Information we collect with third-party service providers who assist us in operating our business and fulfilling our obligations to you, as described above. For instance:

• We use Shopify to power our online store. Shopify processes certain information on our behalf. You can read Shopify’s privacy practices here: https://www.shopify.com/legal/privacy.

• We may also disclose your Personal Information when required by law or legal process, such as in response to a subpoena, court order, or other lawful request. Additionally, we may share information to protect our legal rights, prevent fraud, or enforce our terms and policies.

Behavioral Advertising

We may use Personal Information to provide targeted advertising or marketing that we believe may be of interest to you. For example:

• We use Google Analytics to understand how visitors interact with our Site. You can review Google’s privacy policies here: https://policies.google.com/privacy?hl=en and opt out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout.

• We may share information about your Site activity, purchases, and interactions with our ads with advertising partners. This information may be shared directly or collected through cookies and similar technologies, depending on your location and consent preferences.

For more information on how targeted advertising works, you can visit the Network Advertising Initiative (NAI): http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of interest-based advertising from major providers using the following links:

• Facebook Ads: https://www.facebook.com/settings/?tab=ads

• Google Ads: https://www.google.com/settings/ads/anonymous

• Bing Ads: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
  You can also opt out more broadly via the Digital Advertising Alliance: http://optout.aboutads.info/.

Use of Personal Information

We use your Personal Information to deliver our services, including:

• Offering and selling products on the Site

• Processing payments

• Shipping and fulfilling your orders

• Providing order confirmations and updates

• Communicating information about products, services, and promotions, in line with your preferences

Lawful Basis for Processing (EEA Residents)

If you are a resident of the European Economic Area (EEA), we process your Personal Information under one or more of the following lawful bases, in accordance with the General Data Protection Regulation (GDPR):

• Your consent

• Performance of a contract between you and us

• Compliance with legal obligations

• Protection of your vital interests

• Tasks carried out in the public interest

• Our legitimate interests, provided they do not override your fundamental rights and freedoms

Retention of Personal Information

We retain your Personal Information related to your orders for our records unless you request deletion. For more information about your right to erasure, please see the “Your Rights” section below.

Automatic decision-making

If you are an EEA resident, you have the right to object to decisions based solely on automated processing, including profiling, when such decisions have a legal or similarly significant effect.

We do not use fully automated decision-making that produces legal or significant effects on customers. However, our processor, Shopify, may use limited automated processes to prevent fraud. These measures do not have legal or significant effects on you and may include:

• Temporary blocking of IP addresses associated with repeated failed transactions (lasting a few hours)

• Temporary blocking of credit cards linked to these IP addresses (lasting a few days)

Your Rights

GDPR (EEA Residents)

If you are a resident of the European Economic Area (EEA), you have several rights regarding your Personal Information under the General Data Protection Regulation (GDPR). These include the right to:

• Access the Personal Information we hold about you

• Request that your information be corrected or updated

• Request the deletion of your information

• Transfer (or “port”) your data to another service

To exercise any of these rights, please contact us using the details provided below.

Please note that your Personal Information is initially processed in Ireland and may be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more details on how such transfers comply with GDPR requirements, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA (California Residents)

If you are a resident of California, you have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what Personal Information we collect, use, share, or sell

• The right to request corrections or updates to your Personal Information

• The right to request deletion of your Personal Information

• The right to port your information to another service

You may also designate an authorized agent to make these requests on your behalf. To do so, contact us using the information below.

Cookies

A cookie is a small file downloaded to your computer or device when you visit our Site. Cookies help enhance your browsing experience by remembering your actions and preferences, such as your login details or selected region, so you don’t have to re-enter this information every time you visit.

We use different types of cookies, including:

• Functional cookies to ensure the Site works correctly

• Performance cookies to help us understand how the Site is used

• Advertising cookies to provide relevant marketing

• Social media or content cookies to integrate features from other platforms

We use the following cookies to optimize your experience on our Site.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

Duration of cookies:

• Session cookies last only while you browse and are deleted when you close your browser

• Persistent cookies remain on your device until they expire or are deleted, usually between 30 minutes and two years

Managing cookies:

Most browsers automatically accept cookies, but you can manage or block them through your browser settings, typically found in the “Tools” or “Preferences” menu. For guidance, see your browser help file or visit www.allaboutcookies.org.

Please note that blocking or deleting cookies may limit your ability to use certain features of the Site and may not completely stop third-party partners from collecting information for advertising purposes. For more on opting out of behavioral advertising, see the Behavioral Advertising section above.

Do Not Track

Currently, there is no industry-standard method for responding to “Do Not Track” browser signals. As a result, our data collection and usage practices are not affected by such signals.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page, so please review it periodically to stay informed.

Contact

If you have any questions about how we handle your Personal Information, would like more details about our privacy practices, or wish to make a complaint, you can contact us at hello@soliedo.com or by mail using the details provided below:

98 Cuttermill Road, Suite 466

Great Neck, NY 11021

If you are not satisfied with our response to your complaint, you have the right to escalate the matter to the relevant data protection authority. For guidance or to submit a complaint to our supervisory authority, you can visit: https://ico.org.uk/make-a-complaint/.